Akamai's Help Center

FAQS & TIPS

Help Center

HELPFUL LINKS

FAQs

Oral Health
Product Tips
General Questions
Contact Us

Our Service

Managing Your Account
Shop FAQs / Ordering / Returns
Shipping
Carbon Neutral Shipping

Oral Care

Mineral Toothpowder
Toothpowder Refills
Fulvic Mineral Complex
Oil Pulling Mouthwash
Infused Black Floss
Bamboo Bass Toothbrush

Body Care

3 in 1 Bar
Skin Fuel
Living Clay
Razor Handle
Dry Brush

Product Tips

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Akamai Skin Fuel
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Akamai Razor Handle
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Akamai Dry Brush
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Akamai Bioactive Black Balm
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Akamai 3 in 1 Bar
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Akamai Infused Black Floss
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Akamai Bamboo Toothbrush
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Akamai Fulvic Mineral Complex
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Akamai Oil Pulling Mouthwash
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Akamai Tongue Cleaner
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Akamai Mineral Toothpowder

Mineral Toothpowder

Is it safe to dip my toothbrush in the powder?
How do I use Mineral Toothpowder?
How does remineralization work?
How abrasive is Akamai Mineral Toothpowder — and effective at removing stains? Also, what is its RDA and CEI?
Is the Mineral Toothpowder safe for kids?
Do you have a toothpowder without essential oils?
How long will one jar of Mineral Toothpowder last?
Why did the price increase?
Is your natural toothpaste and toothpowder safe to swallow?
What is the PH?
How do the ingredients of the toothpowder compare to the toothpaste?
Why did you get rid of the toothpaste?

Fulvic Mineral Complex

Why do I need to supplement with Minerals?
Does Fulvic Acid contain heavy metals?
How can I trust the quality of your Fulvic Mineral Complex? What is your quality assurance?
How much Fulvic Acid is in the Fulvic Mineral Complex?
Does Fulvic Mineral Complex contain Fluoride?
How long will it take to feel the effects of the Fulvic Mineral Complex?
What is the difference between the minerals in fulvic acid vs. what is already in my multivitamin / multimineral?
How are your Fulvic Mineral Complex's trace minerals different from competitors and why is Akamai’s better?
Are the fulvic minerals safe to ingest daily?
Will taking Fulvic Mineral Complex help solve a mineral deficiency, or do I still need to take other minerals, such as Magnesium?
What is “bioavailability”? Why is it important? Why are plant-based nutrients more bioavailable?
What is the PH of the Fulvic Mineral Complex? Will it have an Alkaline effect on the body?

Living Clay

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What is the Living Clay packet's film made out of?
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How long does it take to break down in someone's compost (backyard)?
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Does the Living Clay Expire?
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Does the clay have a laxative effect like some other detoxers?
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What about “denatured” clay? (sanitized, irradiated, pharmaceutical grade) — are they more pure, and safer to use?
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Is calcium montmorillonite the same as calcium bentonite, and what is it exactly?
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What is the difference between calcium bentonite and sodium bentonite clay?
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Is it safe to mix this clay in a blender with metal blades or using a metal whisk?
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What is the pH of Living Clay?
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Is the Living Clay pouch compostable?
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Are there heavy metals in Living Clay and Mineral Toothpowder? Are they safe (can't be absorbed)?
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Is the label compostable?

Infused Black Floss

How to Replace the Refill Spool
Floss FAQs

3 in 1 Bar

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What is RSPO Palm Oil?
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How do I transition from my regular shampoo to Akamai's 3 in 1 bar?
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How do I use the 3 in 1 Bar as a shampoo?
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I have hard water. How can I reduce the effects of soap buildup, especially in my hair?

Oral Care FAQS

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Why should I avoid common ingredients like glycerin, foaming agents, guar gum, natural sweeteners, and fluoride, common in natural toothpaste?
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Simple tips to address underlying causes of bad breath
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How can I find a Holistic or Biological Dentist in my area?
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What do you think about Hydroxyapatite for remineralizing teeth?
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Akamai’s Complete Oral Care Routine & System
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Aside from using your products & suggested routines, what else can I do to optimize oral health?
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Why should I wait 30-60 minutes after eating to brush my teeth?

SHOP FAQS

Ordering

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Can I pay with PayPal or a check?
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How do I use a Gift Card / Store Credits?
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Can I place a one-time order?
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Is your site secure?
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Key tips to get the most out of our products
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Sezzle FAQ
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What are your "Satisfaction Guarantee" and return policies?

Shipping

Help · Shipping · USPS ·
What service do you use for shipping?
Carbon Neutral Shipping · Help · Shipping ·
What is Carbon neutral shipping?
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What is a carbon offset and how do they work?
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Why does it cost more to ship internationally?
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Why are you offering Carbon Neutral Shipping?
Help · International Shipping · Shipping ·
We now ship internationally. Here are the basics.
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What is carbon-neutral shipping?
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How do I track my order?
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What service do you use for shipping?
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My tracking info says my package was delivered but why haven’t I received the package?
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How much do you charge for shipping and handling?
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When will my order ship? How long will it take after I place my order?

Managing Your Account

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Can I add (or delete) products?
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How can I manage my subscription and what are my options?
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Can I skip shipments or change my ship date?
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How do I add a one-time purchase to my subscription?
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I forgot my password.
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I can't log in to manage my subscription, it isn't working
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What if I have too much product?
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Can I change quantities?
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Can you help me manage my subscription?
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I have an account but I can't log in or manage my subscription
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Can I cancel my subscription? and how?
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Features of our Subscription Management System

Have a question? Contact us

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