Floss FAQs

Q: Will your floss work for people with tight teeth spacing?

A: While our floss works for most teeth, if your teeth are really tight our floss may not work for you.

Q: Why should I floss daily

A: According to the Academy of General Dentistry (AGD), flossing is the single most important weapon against plaque. By flossing your teeth daily, you increase the chances of keeping your teeth for a lifetime.

Q: How do you use the refill system?

1. When empty, pop open the case & remove the old spool’s plastic ring.
2. Insert a 2-month refill spool.

Q: What if the spool doesn't fit?

A: During manufacturing, slight overrun variances can occur during high-speed spooling of thread. If this happens, extra floss needs to be unwound and cut in order for the replacement spool to fit in the case. Simply unwind a bit, cut off the excess and insert spool. We understand this is not ideal and are working with our manufacturer to fix the issues.

Q: What if the small metal part (floss cutter) comes loose?

A: Just slide it back into position. To avoid losing this piece, be sure to open the container and change over a flat surface (not your sink!).