Help Center

What are your "Satisfaction Guarantee" and return policies?

We stand behind everything we make — investing an enormous amount of time and energy in developing products that can help improve health and well-being. 

If for any reason you are not happy with an item you purchased, you may request a refund or store credit. 

Here are the details (for US shipments):

  • Returns, refunds, and replacements (for damaged or missing items, including a missing shipment) are only allowed within 60 days of purchase.

  • If there was an error on your order, or any of the products were damaged, we will refund or replace the item at no cost.

  • If you'd like a refund for used items that you do not like, we are happy to issue a gift card for the product(s) — you can use this credit towards your next purchase, and you don't need to return the products. This is for single items only (not multiples of the same product). The gift card is a discount code to use at checkout - if you don't want to use it, you can pass it along to a friend or family to use.

  • If you'd like a refund on unopened and unused merchandise, you may return it to our warehouse for a refund (less our shipping fee of $7.95, $9.95 for AK or HI). Please note that we do not offer a return shipping label or free shipping on returns - items are returned at the customer's expense. We recommend shipping via USPS as it's the least expensive (make sure you have a tracking #).

  • Mineral Toothpowder 60-Day Challenge risk-free offer. Use our Mineral Toothpowder exclusively for a full 60 days AND stop using all other commercial oral care products — since they contain ingredients that can negate the positive effects.

    If you don’t love it, we will offer you your money back or store credit for the cost of the product. This only applies to a first-time purchase of our Mineral Toothpowder.

We want to make our customers happy and help them make informed purchasing decisions

This is why we provide as much information about our products as possible and have many customer reviews (please note reviews are for informational purposes only — individual results may vary).

Our products may look different and taste different from what you are used to. That is because we do not use any synthetic, highly refined, irradiated, diluted, or sweet ingredients. We put health first and let the 100% natural, nutrient-rich ingredients sing. We encourage you to give our products a real try, for at least a month (particularly with our oral care).

Questions? We're here to help. Email us: support@akamaibasics.com.

 



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