Help Center

How do I update my credit card information?

You can edit your credit card information while logged into your online account.

Here are the steps:

1. Log in to your account. 

2. Click "Manage Subscriptions". You will see your current subscriptions.

3. Click "Payment Methods" in the right-hand corner.

4. To update the card on file click "Add New Payment Method".

5. Enter the new card information and billing address then click the "Add Payment Method" button.

Once the new card is added you must make sure that it is connected to your active subscriptions. 

  1. Navigate to "Shipping Addresses" by clicking on the menu at the top.

  2. Click the down arrow to the right of "Associated Payment Method". You should see the new card entered. Select the new card.

  3. Click "Change Payment Method" at the bottom of the screen.

  4. Click "Save"



 

We are here to help manage your subscription.

Want to adjust quantities? Add or delete an item? Change a ship date or billing information? Whatever the need, for the fastest service, email support@akamaibasics.com or initiate a chat. You can also call (303) 542-7218 9-5 Mountain Time, M-F. To self-serve click the "Manage Subscription" button in your account dashboard. You can log in here.

 



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