Centre d'aide

How do I refill my Glass Refillable Floss Container?

Here are the steps:

  1. Unscrew the steel cap.

  2. Remove the metal cutting cap from the glass jar and set it aside.

    | Tip: Use a toothpick, pen tip, or fingernail to gently pry up the cutting cap.

  3. Find the inside (center) end of the floss on the spool and pull out a few inches.

     ⚠️ Do not use the outer end of the floss — it must feed from the center.


  4. Drop the floss spool into the container with the inside center-pulled end hanging out the top.

  5. Reattach the metal cutting cap, threading the floss through the small side slit (it is slightly rounded).

    | Do not use the opening underneath the cutter — that’s not meant for threading.


  6. Pull out a length of floss and cut using the cutter. You're ready to floss!

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Important Notes

  • DO NOT feed the floss from the outside of the spool through the cutting cap. This will cause jams and prevent smooth dispensing.

  • There are two ends to a floss spool:

    • The outside end wraps around the outside of the roll and must remain tucked at the bottom.

    • The inside (center) end feeds from the middle — this is the end you want to pull through the cap.



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